Shipping policy

Shipping Policy

Last Updated: August 2026

Welcome to The PupKits! We are committed to delivering your pet essentials safely and as quickly as possible. Please read our shipping policy before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales or peak seasons, processing may take slightly longer.

Delivery Time

We currently deliver across Pakistan.

Estimated delivery times:

  • Major Cities: 2–4 business days

  • Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated and displayed during checkout.

  • We may offer Free Shipping on selected products or promotional campaigns. Any free shipping offer will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS or email (where applicable). You can use this tracking number to monitor your shipment through our courier partner.

Cash on Delivery (COD)

The PupKits offers Cash on Delivery (COD) for eligible locations within Pakistan.

Please ensure someone is available at the delivery address to receive and pay for the order.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if the order needs to be re-shipped.

Failed Delivery Attempts

If the courier is unable to deliver your package after multiple attempts, the parcel may be returned to us. In such cases, our customer support team will contact you to arrange re-delivery if possible.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the package and damaged item (if applicable)

Delivery Delays

While we work with trusted courier partners, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.

Need Help?

If you have any questions regarding shipping or your order, please contact our customer support through the Contact Us page on our website.

Thank you for choosing The PupKits. We appreciate your trust and look forward to serving you and your furry friends!