Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are typically delivered within 2–5 business days in major cities and 3–7 business days in other areas across Pakistan.

2. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS (where available). You can use it on our Track Your Order page to check your shipment status.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in most cities across Pakistan.

4. How much does shipping cost?

Shipping charges are calculated at checkout based on your location. We may also offer Free Shipping on selected orders and promotional campaigns.

5. Can I cancel my order?

Yes. You can request to cancel your order before it has been shipped. Once an order has been dispatched, it cannot be cancelled.

6. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order number and clear photos of the item. We'll review your request and resolve the issue as quickly as possible.

7. Do you accept returns or exchanges?

Yes. Eligible products can be returned or exchanged according to our Refund & Return Policy. Please review the policy for complete details.

8. What payment methods do you accept?

We accept secure payment methods available at checkout, including Cash on Delivery (COD) and other supported online payment options.

9. Do you ship internationally?

At the moment, PupKits ships only within Pakistan. We hope to offer international shipping in the future.

10. How can I contact PupKits?

If you have any questions or need assistance, you can reach our customer support team through our Contact Us page or by email at helppupkits@gmail.com.

11. Are your products safe for pets?

Yes. We carefully select products that are designed with your pet's comfort, safety, and well-being in mind. Please follow the product instructions and use each item appropriately.

12. What if my package is delayed?

While we strive to deliver every order on time, occasional courier delays may occur. If your order is taking longer than expected, please contact our support team, and we'll be happy to assist you.